SpiceJet is Hiring Senior Executive in Customer Experience Department At Gurugram
City: Gurugram
Date – 28th May ’19 (Tuesday )
Timing -10 am to 12 Noon
Venue – Plot No. 319, Udyog Vihar, Phase-4
Gurugram, Haryana 122016
Dress Code – Formals
Kindly report at the below mentioned address and do carry a copy of below listed documents:
1) PAN CARD
2) ADHAAR CARD/PASSPORT/VOTERS ID CARD
3) 10th, 12th & Graduation (Mark sheet/ Certificate)
Age Criteria – 23 Yrs – 30 Yrs
Designation: Senior Executive Customer Experience
Department: Customer Experience
Location: Gurugram
Educational Qualification: Graduate (Any Stream)
Experience : 1- 5 Years
Job Responsibilities:
- Handling mails from both internal & external customers
- Handling cases (Query / Request / Complaint / Appreciations)
- Handling billing inquiries
- Dealing with various internal departments
- Offering alternative solutions where appropriate with
the objective of retaining customer’s business - Communicating with customers using web-based tools and
demonstrates the associated proficiency writing/grammar and hence are able to write concise and clear emails and letters. - Achieving a response time in accordance with set Company guidelines and requirements
- Making recommendations according to customers needs and complaints.
- Maintaining reports in excel
- Performing other duties as assigned by management
- Handling Social Media
Required Skill Sets:
- Excellent communication skills (verbal & written)
- Good working knowledge of Ms. Office (excel, PowerPoint, word)
- Strong decision making and problem solving ability
- Ability to work under pressure
- Qualities of being -Organized, Disciplined and Result Oriented
- Courtesy and professionalism to resolve customer issues with one call resolution
- Ability to be a change agent and bring about improvement in processes and procedures
- Comfortable with rotational shift
- Prior experience in customer service
