• Ground Roles & Responsibilities in Aviation industry; Qualities & traits required for ground roles Career path in the same; Pluses & Challenges in the same.
  • Effective Customer Service :Managing passengers interaction: What is good & effective customer service ? The need for the same; why customer is important? Characteristics of good customer care; The Moment of Truth concept; Handling difficult customers; Handling difficult queries; Achieving customer satisfaction in service; handling VIP’S, VVIP’S , CIP’S; How to address different passengers. Saying NO without offending; courtesy & politeness
  • Cross cultural awareness for effective customer service
  • Handling all Ground Emergencies
  • Check-in Procedures- Basics


  • Role & Responsibility of Cabin Crew: What is the meaning of cabin crew; pluses & challenges of the role; Qualities & skills for a good crew; hierarchy of the cockpit crew; general passenger management; courtesy & respect for passengers; Special passengers ;need for general awareness & update on current affairs
  • In flight Service & Hospitality: Meals ;Special Meals; Different types of crockery ( using the right terms)cutlery, glassware; tray layouts; different types of beverages
  • Announcements: pre-take off, post take-off, pre-landing, post landing, delay in landing, emergency etc.
  • Aviation Terms & Procedures: Aviation & airlines relate terms , places & country codes; International phonetic alphabet , countries, capitals, currencies, citizens ; embarking & disembarking procedures for passengers; documents required when on duty
  • Special Passenger Handling : VIP’s, VVIP’s , CIP’s unaccompanied minor, infirm & physically / mentally challenged passengers, mothers with infants, expectant mothers, deportees
  • Baggage Handling: Routing the baggage; missing baggage; lost baggage; baggage claims
  • IN FLIGHT Emergencies: Types of emergencies; Medical & First Aid Emergency; Handling emergencies/crisis
  • A Dynamic Personality with a Positive Attitude
  • Good Interpersonal and Team Work Skills
  • Passion for Service to Others
  • Knowledge of Computerized Reservation Systems (CRS)
  • Good Communication skills
  • Industry Knowledge
  • Highest standard of Personal Grooming


Advanced Diploma in Hospitality and Food and Beverage Services is designed to equip students with professional knowledge and skills applicable for providing F & B and hospitality services. The introduction of compulsory on-the-job training through Internship/Industrial Attachment will furnish students with opportunities to put the theoretical knowledge into practice in real situations. Upon completion of this course, successful students should have developed the practical knowledge and skills to engage in hospitality or F & B sectors. Upon successful completion of the course and Industrial Attachment, students will be awarded the Advanced Diploma in Hospitality and F&B Services by GoalsMate Academy. The programme consists of two components: • Theory and practical class lessons conducted at GoalsMate Academy (6 months). • Industrial Attachment (IA)*, students will be trained at hotels, resorts, country clubs or restaurants (3/6 months).

To reinforce students with professional knowledge and skills applicable for providing F&B and hospitality services.
Designed for
  • Those who seek understanding of customer service policies and the purpose of promoting a customer-focused culture and to develop skills of providing professional customer service.
  • Aspiring professionals who seek prospective supervisory and managerial roles in F&B and hospitability establishments.
Opportunities for Further Education/Career Pathway Students can look forward to servicing in these industries:
  • Hotels / Resorts / Restaurants / Cafés.
  • Travel and Tourism related jobs.
  • Airport Lounge & QSR.
  • Service-Oriented Industry or.
  • General Hospitality Industries.

Cabin Crew/ Air Hostess

Flight Attendants are the members of an aircrew tasked with looking after the safety and comfort of the passengers on an airline. If you have flown on an airline before, you have seen them in action. The primary job however is passenger safety so as a flight attendant you have to learn emergency procedures and how to deal with passengers in distress. Most airlines select and train their own flight attendants, but there are preparation courses you can take to excel the selection process or to further your career as a flight attendant. Training to become a flight attendant will open your world to a career full of fun, excitement and travel opportunities. In this quick guide you will learn the basics about becoming a flight attendant, how training is conducted and the benefit of attending a preparation course.

Firstly, it is important to note that being a flight attendant in most countries is not a licensed profession in the same way that being a pilot or a mechanic is.Each airline will have its own approved training program for its flight attendants that use the standards and procedures for that specific airline. However, being a flight attendant is more than just serving food and drinks at 30,000 feet, so having some knowledge and experience before you attend a job interview will help you get through the selection process with ease.

Why Should I Pay for Flight Attendant Training?
Most airlines train their own flight attendants and there are no official license requirements to be qualified to apply for a job as a flight attendant. Therefore, you will be applying for a position that is very popular and receives a large number of applications. A preparation course will set you apart by teaching you the basic skills required to become a flight attendant and give you guidance on how to conduct yourself during the interview process.
What Will a Preparation Course Teach Me?
A Flight Attendant´s primary focus is to ensure the safety of the passengers on board the aircraft. A preparation course will teach you everything from basic first aid to how to deal with troublesome passengers, and in-flight emergencies. You will get an introduction to what it is like to work for an airline and what will be required from you when you get the job.

Am I Assured a Job After?
Yes. Most programs will only prepare you for the interview and selection process. There are a few exceptions where an airline has outsourced the training to a third-party or require that a candidate has completed a third-party course before applying but this will be advised by the airline you wish to apply for.Requirements to Become a Flight Attendant/ Cabin Crew
The minimum requirements may vary slightly between countries, and each airline will also have its own criteria, so the information below is only intended to give you an idea of what is required to become a successful candidate.
  • Be at least 18 years of age (21 with some airlines).
  • Travel and Tourism related jobs.
  • Clean criminal background check (at least past 10 years).
  • Be safety conscious.
  • Good personal skills and able to work in a team.
  • Good customer service skills.
  • Height and weight in proportion.
  • Good medical health.
  • In addition, many airlines have minimum and maximum height requirements ranging from 5’0” (150cm) to 6’3” (190cm)..

Do I Still Have to Go Through Training at The Airline if I Get Hired?
Yes. All airlines will put you through their own training program if you are selected. Even successful candidates with flight attendant experience from a previous airline will normally go through training again. The duration of the course will vary depending on the airline and the size of aircraft you will operate on but typically the training lasts from 3-6 week.

Certificate in Travel & Tourism Management

Tourism and travel is primarily about geography: places, culture, landscapes, the movement of people, and interrelationships between humans and their environment. These topics are essential to the study and the practice of geography.
Our program prepares you for all possible career choices within the industry. It incorporates courses focusing on tours, meeting planning, and programming, as well as tourism promotion and regional development. Knowledge of and skills in production of maps, graphs, or regional statistical databases are equally indispensable.
Our travel and tourism program offers you excellent opportunities to prepare for a variety of positions within the travel and tourism industry. And our courses fully reflect the industry's requirements. Those who hire travel and tourism professionals are less concerned about very definite skills like: Ticketing, for example, than with employing well-educated college graduates who can think, solve problems, communicate, and adjust smoothly to changing circumstances in the marketplace. Those students are valued for their knowledge, skills, attitude, and flexibility.
Course options
Here are the different ways in which you can study Certificate in Travel and Tourism Management.
Do you succeed in a fast-paced environment? Do you enjoy the Retail industry?

GoalsMate-Retail Management certification will prepare you for a career in this fast-growing field! In this program, you will learn about customer service, marketing your business, managing a retail store, and how to set up an eye-catching display. Discover a managerial, practical approach to dealing with issues faced by the retail business owner, manager, or employee. Topics include the complex nature of the retail industry, retail strategies, the competitive behavior of retail institutions, the buying behavior of consumers, store and merchandise design, and retail location management issues. Emphasis will be on the application of retailing strategies and concepts to practical case problems. Participants must have prior knowledge of marketing concepts.
With more than 10 years of providing business consulting in education sector, we can help you to develop a solid foundation in business on which you can further your career in the Retail industry. Plus, our faculty can teach you vital skills to be an effective professional in the retail field because, with our course in Retail Management, you learn to manage a store-front, predict consumer and marketing trends, and manage human resources – all relevant career responsibilities for your future in retail management. If you would like to take your career in retail management to the next level, this program can help you get there. Learn more about Retail Management Course.
Key Courses
  • Customer Service Relations.
  • Visual Merchandising.
  • Store Management.
  • Marketing.

Certification/Exam Preparation: No special certifications or exam is required for this course.

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